Telephone Banking

Call Telephone Banking at 225.353.6918 to find out just how easy it is to transfer money, track cleared checks and more. It's like having your own personal teller anytime you want it. And, best of all - it's free!

What is Telephone Banking?
It's a voice-activated phone banking system that's available 24 hours a day, 7 days a week.

How do I use Telephone Banking?
Just call 225.353.6918 and say your member (account) number and PIN when prompted. After your member number and PIN are validated, you will proceed to Telephone Banking’s main menu where you will have a choice of options.

What is my PIN?
If you need help with your Telephone Banking PIN, contact our Contact Center at 1.888.369.2207. We will be happy to help you with your PIN for Telephone Banking.

What is my member number?
Your member number is the same as your account number.

How do I get back to the main menu?
Just say "Main Menu" at any time during the call.

Is there a way to skip prompts and move ahead?
As you become more accustomed with Telephone Banking, you can interrupt the system by simply saying your command. You may also say "help" at any time for more detailed instructions.

The following is a brief list of options Telephone Banking currently supports:

  • Checking account balance
  • Savings account balance
  • Loan Payoff
  • Savings to checking transfer
  • Checking to savings transfer
  • Checking to loan transfer
  • Savings to loan transfer
  • recent transactions (checks, deposits, debit card purchases, etc.)